Payments & IT Helpdesk:

White-labelled support that's there when your clients need it most

Payments & IT Helpdesk

At European Information Technology, our helpdesk team of experts is ready to tackle any query you might have. From payment terminals to EPOS systems to IT hardware, we’ve got you covered. Available 7 days a week, white-labelled to answer on behalf of our ISO / ISV partners, we ensure our customers experience unparalleled support.

Our technical helpdesk operates 362 days a year and is fully staffed from 08:00 to 20:00 hours Monday to Saturday, and 10:00 to 17:00 on Sundays.

Key Services

1st or 2nd Line Helpdesk

We provide expert 1st and 2nd line support covering payment terminals, network connectivity, TMS platforms, and software across all major payment terminals, ensuring fast and reliable resolutions for both partners and merchants.

White-Labelled Options

Partners benefit from unique, white-labelled phone lines that we answer as their brand, delivering a seamless customer experience every time. We can also handle multiple terminal vendor options under the same phone line and team, offering your merchants complete continuity.

EPOS Helpdesk

Our dedicated EPOS Helpdesk supports hardware and software for leading systems including SmartVolution, TenderPOS, Worldpay 360, and other great EPOS solutions, helping merchants stay operational with responsive, knowledgeable assistance.

EPOS Menu Builds

We deliver tailored EPOS menu builds, from adding products, images, and modifiers to creating detailed configurations, with ongoing amendments available to keep menus fully up to date.

Terminal & EPOS Concierge

Our team provides introduction, installation, and health check calls for merchants receiving new payment terminals or EPOS equipment, ensuring they’re fully set up and ready to trade from day one.

MID Swaps

We facilitate seamless MID Swaps, moving merchants from one acquirer to another across single sites or entire estates, with full device collection and reconfiguration handled by our team.

Payment Hub - The Why

Explore Our Services

Professional services

Engineering, project management, EPOS & payment terminal deployments, rollouts, and digital signage

Logistics

Pick, pack, and despatch, secure asset storage, returns, RMAs, WEEE disposal, and P2PE handling

Helpdesk

1st or 2nd line white-labelled support, covering payment terminals, EPOS hardware, concierge, and networking

Payment hub

Intuitive portal for orders, tracking, asset management, SLA reporting, automated billing, operational tools, and much more. All available through API too

Payment services

Essentially just replacing the comma between ISV options and Omnichannel with a semi-colon

Masked Video Hover

Professional services

Engineering, project management, EPOS & payment terminal deployments, rollouts, and digital signage

Logistics

Pick, pack, and despatch, secure asset storage, returns, RMAs, WEEE disposal, and P2PE handling

Helpdesk

1st or 2nd line white-labelled support, covering payment terminals, EPOS hardware, concierge, and networking

Payment hub

Intuitive portal for orders, tracking, asset management, SLA reporting, automated billing, operational tools, and much more. All available through API too

Payment services

Essentially just replacing the comma between ISV options and Omnichannel with a semi-colon

Payment hub

Intuitive portal for orders, tracking, asset management, SLA reporting, automated billing, operational tools, and much more. All available through API too

Helpdesk

1st or 2nd line white-labelled support, covering payment terminals, EPOS hardware, concierge, and networking

Logistics

Pick, pack, and despatch, secure asset storage, returns, RMAs, WEEE disposal, and P2PE handling

Professional services

Engineering, project management, EPOS & payment terminal deployments, rollouts, and digital signage

Payment services

Essentially just replacing the comma between ISV options and Omnichannel with a semi-colon.

What Our Customers Say

EIT play an integral role in my merchant services and epos solutions business that no other supplier has been able to match. No question is too much to ask for Harry and the team at EIT. From help with boarding new merchants, to epos software builds, to terminal dispatches, to accounts/invoicing and day-to-day technical support, EIT excel in every department. They provide a real concierge service and operate with efficiency and dependability at all times. This provides me with real satisfaction that our client's business is being well looked after and is in the right place. If you don't already work with EIT I would recommend you build a partnership with them asap.

John Macdougall, BDM, JMX Pay

The deployment of our terminals via EIT has been seamless, and the integration support has opened more opportunities for our sales team. With the helpdesk on hand, we know any issues are resolved quickly, which reflects well on us as a partner.

Richard Barker, Sales Manager, A2B Payments

Adam King and Harry Hussey have been brilliant to work with, they are part of the helpdesk team. The Payment Hub portal enables my company to track orders which is really helpful when you need to know the status of an application.

Payments & IT Helpdesk:

White-labelled support that's there when your clients need it most